Hello & Welcome to Just Answer.
Sorry to hear of any trouble you may be having.
May I ask:
1) The FULL Model of the device?
2) The AGE of the device (how long have you had it)?
3) WHEN this issue first began?
4) WHERE are you now (city & state should be fine) and WHERE are you looking for the address you want to find?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****