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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 35387
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I have a Garmin RINO610 that worked perfectly couple years

Customer Question

I have a Garmin RINO610 that worked perfectly for a couple years up until recently.
Even with brand new batteries the unit will not power up. I connected the USB cable and was able to power it up while it was connected to my laptop. I completed 2 updates when prompted. The unit still won't power up unless connected to my laptop. Even then It only shows the home screen with a USB icon. I am unable to navigate away from this screen.
Please help. I need the unit for an upcoming hunting trip.
Thank you.
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step I want to try to reset the device

To do this

  1. Power the device off
  2. Press and hold your finger on the upper left side of the display
  3. Power the device on while still maintaining pressure on the display
  4. Release the power button once the Rino powers on
  5. Touch Yes on the Do you really want to erase all user data? message

Tell me if you can do this and if after doing this it now starts please.

Customer: replied 1 year ago.
Thank you for replying. My apologies for not getting back to you sooner.I was out in the bush.I tried to reset the unit.as per your instructions. It did not work. Whats next? LOL!
Expert:  Richard replied 1 year ago.

Thanks

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it

I am really sorry about this and you are going to have to return the garmin to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
Darn it. I was hoping to avoid that.Thank you for your time.
Expert:  Richard replied 1 year ago.

Sorry about that but you now have it confirmed.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you