How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: GPS
Satisfied Customers: 11653
Experience:  25+ Years Experience in Computers and Electronics. GPS Expert.
23511658
Type Your GPS Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a 2012 dodge ram and my gps quit working.

Customer Question

I have a 2012 dodge ram and my gps quit working. ser#1C6RD7PT9CS222329 Can you help me with this?
Submitted: 1 year ago.
Category: GPS
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is***** can help you with your question.

When you say it stopped working, what exactly do you mean? Are you unable to turn the entire unit on? Or is it just not going to navigation when you select navigation. There could be a firmware upgrade for the vehicle. And the firmware upgrades are generally done only by the dealer. What I would suggest doing is calling the dealer from which you purchased it and first ask them if there is an upgrade available for your built-in navigation. If it is not built-in navigation but is a third-party product, that will be different. So if that's the case, let me know what you have and we will go from there. The upgrade is usually something simple – it's usually just a disc that they put in to do the upgrade, but it often requires that they input certain information that only the dealers have. If you still have questions, just let me know and provide me with whatever additional information you can.

Mike