How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 15770
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your GPS Question Here...
Pete is online now
A new question is answered every 9 seconds

Garmin GPSMAP 96/96C We have had this garmin years

Customer Question

Garmin GPSMAP 96/96C We have had this garmin for several years but have never used the software on our computer which currently runs on WINDOWS 8.1and doesn't seem to be compatible. Can you advise what is necessary to use the maps and mark waypoints etc. and transfer to the device. Many thanks *****
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.
Hi Neville,You will need to download the latest version of Garmin Express that is compatible with Windows 8.1:http://software.garmin.com/en-US/express.html
Customer: replied 1 year ago.
Hi Pete, I have downloaded garmin express, and map source and communication plug in software 4.2.0.0 apparently map updatesare not available for this device and it says I need a resolution of 1366-768 which is what the display resolution is set on. I cannot open the current map disc that I have which is map source version 2.02. Any suggestions Neville
Expert:  Pete replied 1 year ago.
You can also update by downloading the latest version of MapSource from the Garmin website:
https://buy.garmin.com/en-AU/AU/prod33379.html
Customer: replied 1 year ago.
Pete, there are no map updates for our Garmin I cannot even use the Disc that I have. any suggestions Neville PS I previouslt notified you that I had downloaded the Garmin Express, Map routes , communication plug and still no success.
Expert:  Pete replied 1 year ago.
Hi Neville,
Your current map disc is likely quite old and not compatible with Windows 8.1.
Therefore your only options are to use an older computer with your current disc, or use Garmin Express and install the latest version of MapSource.
Let me know if you would like remote assistance with this.
Expert:  Pete replied 1 year ago.
Hi Neville,,
I notice your rating for my service has not gone through...
Do you need any further assistance?