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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8653
Experience:  Using & Working with GPS systems for 10+ years
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How can we update our TOMTOM?

Customer Question

How can we update our TOMTOM?
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your GPS.
May I ask the Model of your TomTom - and the AGE?
Thanks
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)
Customer: replied 1 year ago.
tomtom model 55M
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that information.
OK - what you will need to update your device is a program for your computer called "MyDrive Connect".
Once that program is installed and running on your computer, you should be able to connect the device to the computer and do any updates that are available (the program will tell you if updates are there).
Here is a link to the page where you can get started with MyDrive Connect.
http://us.support.tomtom.com/app/answers/detail/a_id/6218
You can also use this "getting started" link.
https://www.tomtom.com/en_us/mytomtom/getstarted/deviceselector.jsp
Please let me know if you have any more questions or issues.
And when you are ready, please take a moment to rate my service level (Excellent is my goal) - so that I get credit for helping you with this issue.
You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them or can not use them.
Thanks, ***** *****
(im)
Expert:  Greg A. replied 1 year ago.
Hi again,I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.I look forward to any further questions or results that you may have.Thanks, ***** *****(im)