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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2319
Experience:  Using & Working with GPS systems for 10+ years
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We bought our Garmin nuvi 2595LMT a few years ago

Customer Question

We bought our Garmin nuvi 2595LMT a few years ago for Florida house. It was barely used when we recently took on vacation to Hawaii. The first 2 days it worked perfectly, but on the 3rd day in the middle of a field trip it stopped. We unplugged in the middle of our trip that day when we stopped for lunch. When we returned to our car & plugged back in, it would not even turn on. The #s on the box are 010-01002-06 and(###) ###-#### ***** we're not sure we registered it. Can you help, or do we need to send back for repair?
Submitted: 1 year ago.
Category: GPS
Expert:  Freddy M. replied 1 year ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Have you tried a different charger yet? Have you ever replaced the battery?
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Customer: replied 1 year ago.
No but we will try new battery. Thank you for your time & please insure we are only charged the $5 good faith deposit.
Expert:  Freddy M. replied 1 year ago.
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We have not done anything yet and I have no control over billing. A battery may not solve your issue especially if you have not yet tried a different charger.
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Customer: replied 1 year ago.
Thanks for your help but we have to catch our flight home.