How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 9516
Experience:  8+ years of professional experience
13568747
Type Your GPS Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have lifetime support. I just downloaded a map update for

Customer Question

I have lifetime support. I just downloaded a map update for Eastern part of US.
My doctor's address in a new development which now exist more than a year is not coming up on my Garmin Nuvi. It's: 2 Westchester Park Drive, White Plains, NY.
Westchester Avenue is listed but not the above address. Why is that?
George ********************
Submitted: 1 year ago.
Category: GPS
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
When I go to Google Maps with that address, I find that it is readily found and is in White Plains and is indeed 'Westchester Park Drive'.
https://www.google.com/maps/place/2+Westchester+Park+Dr,+White+Plains,[email protected],-73.7261416,17z/data=!3m1!4b1!4m2!3m1!1s0x89c296931b833cdb:0xb0d409e905db8c69
is the URL, for your reference.
I notice that 'Westchester Avenue' is the street that Westchester Park Drive branches off of.
I suspect your map update was not complete enough, or not up-to-date enough, to include the branch street in question.
How 'new' is the new update in question, that has this incomplete data in it?
And, do the 'new' maps actually look like the Google Maps version ? (Cite: URL mentioned above.)