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Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 15756
Experience:  Over 16 years experience installing and repairing electronics.
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Joe..we have an elite 7 hdi. Screen is frozen w logo showing.

Customer Question

Joe..we have an elite 7 hdi. Screen is frozen w logo showing. Power key will not turn unit off. We have disconnect the power cable..reconnect power and the logo still on screen..help
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
It seems there are two problems here.
1. If pressing and holding the power key does not work to turn the unit off, then the power key will require a repair.
2. If the screen is frozen on the logo then the firmware has likely gotten corrupt, and the device will need to be returned to Lowrance or your nearest dealer to have the firmware reinstalled.