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Sijad H.
Sijad H., Technician
Category: GPS
Satisfied Customers: 1720
Experience:  5+ years repairing various GPS models.
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I have updated software on garmin 500.. It will not recognise

Customer Question

I have updated software on garmin 500.. It will not recognise the vector s at all now... I have tried taking it off to make sure it's attached properly.but it just will not connect
Submitted: 1 year ago.
Category: GPS
Expert:  Sijad H. replied 1 year ago.
Hi, my name is ***** ***** I will be happy to assist you today.

Are you using the Vector 1 or Vector 2 system.
Customer: replied 1 year ago.
I'm using vector s.. Which is only 1 pedal powered..
Is that vector 1?
Expert:  Sijad H. replied 1 year ago.
Yes I believe so. Have you tried re-pairing the device? Sometimes during an update the edges memory of attached devices is cleared so you may need to re-pair the device. Please re-pair the device via your settings menu and tell me if it recognizes your vector during and after the pairing process.
Customer: replied 1 year ago.
It does not pair..it's like its not there😢
Expert:  Sijad H. replied 1 year ago.
Have you updated the vector device itself with the latest software?
Customer: replied 1 year ago.
No ok will try that
Expert:  Sijad H. replied 1 year ago.
Ok let me know if you need help installing the update on the vector system. There is a specific downloadeder for the vector system update.
Customer: replied 1 year ago.
I can not find where to download from?
Expert:  Sijad H. replied 1 year ago.
Hi again you can download it from the following location.
http://www8.garmin.com/support/agree.jsp?id=6575
Customer: replied 1 year ago.
Ok got it up it recognised it but would not pair .. It needed the id of right pedal and mine doesn't have one.. It does not have power.. I tried to do it with the Id number didn't work..
Expert:  Sijad H. replied 1 year ago.
Check the battery on the vector. Try removing and reinstalling the battery to make sure it's seated correctly. If not you may need a new battery. The battery used in the vector I believe is the CR2032 model. You can purchase those online or you can find them I stores in most major electronics retailers.
Customer: replied 1 year ago.
Ok upgraded software .. Worked out how to do it.. Changed battery.. It now gets recognised but I get error 1 when calibrating.. What does this mean?
Expert:  Sijad H. replied 1 year ago.
The error code should be 4 digits. What's the full error code?
Customer: replied 1 year ago.
Just 1
Expert:  Sijad H. replied 1 year ago.
OK after doing a bit of research. The 1 simply states there was an error during calibration. Not a specific error just an error. I recommend moving the pedal a bit. Then trying the calibration again.
Customer: replied 1 year ago.
Now it won't recognise it again
Expert:  Sijad H. replied 1 year ago.
OK, Pull the battery out, wait 20 seconds and put the battery back in and then try again.