Thank you for usingjustanswer.com, my name is XXXXX XXXXX X will be happy to assist you with yourconcern today.
One thing I always wish to try and do is let you know ifsomething comes up and I am not able to reply back right away but this issometimes something I cannot avoid. I will always try to reply back to youright away however please understand that I may be busy answering anothercustomer back and thus it may sometimes take time to reply back to you. As soonas I return I will be sure to reply back to you as soon as I am able to.
Garmin communicator plugin: https://my.garmin.com/gcpInstall/checkPlugin.htm?target=https://my.garmin.com/mygarmin/dashboard/dashboardScanDevice.htm
Garmin express: http://software.garmin.com/en-US/express.html
GArmin express will allow you to update the unit and maps.
Ifyou need any further assistance you can reply back at any time for my help.
Bonusesare appreciated. If you feel you need to leave a 1-2 happy face/rating withpoor/bad please instead reply back to me via the reply to expert button. Thefirst two rating faces are negative feedback the next three after the first twoare positive and only for those 3 do I get a pos rating. If for any reason youare not satisfied please reply back to me for further assistance to which Iwill be glad to help you. The deposit you placed when you opened the questionis only a deposit you can then click accept or one of the smile faces, butagain only if you are satisfied and only when you are ready to do so. Therating system is only to rate me as an expert not the site or the product. If you have any problems for any reasonplease reply back and let me know.
Thanksagain for using justanswer / pearl.com and have a great day!
I already tried updating software from Garmin. The computer will not recognize the device and Garmin can't either.
Did you download and use garmin "EXPRESS"? Along with also downloading the plugin?
Did you try a hard reset of the nuvi to see if that resolved the issue?
Yes I did the gamin express and downloaded the plugin. It cannot fing the garmin either.
I did a hard reset. pressed the power button for 10 seconds.
Try the other reset which will erase all settings from the garmin but must be tried. Power garmin off, hold right bottom corner of screen while turning unit on and continue to hold, select yes to reset.
I did the other reset and it erased all my data but my computer can't recognize the device still (also tried on other computer). The Garmin dashboard doesn't see device connected either.
Are you using an mac or windows pc?
And what operating system?
I found the problem by jiggling the USB cable the interface on the GPS is defective. Piece of crap. I tried two of these cables lso. it happened to both of them. No more Garmin for me. I'll try Tom Tom next time. Not worth repairing.
I do not work for Garmin nor tom tom etc... However I can honestly say I prefer Garmin products. This is something that can happen with any of them and can be related to a cord being pulled instead of the connector or instead of pulling straight out wiggling as pulling, there are many things that can cause this problem. I am not saying you caused the problem, just explaining some of the ways it can happen.