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Dustin, Senior Technician
Category: GPS
Satisfied Customers: 10005
Experience:  Giving Directions to wayward GPS devices for over a decade.
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Garmin Express - unable to connect to garmin services Nuvi

Resolved Question:

Garmin Express - unable to connect to garmin services
Nuvi 1390
PC Windows 7x64, IE10, AVG
Submitted: 1 year ago.
Category: GPS
Expert:  Dustin replied 1 year ago.
Welcome to

My name is XXXXX XXXXX I am here to help!

Question.. When you connect the Garmin Nuvi to your PC, and turn it on.

And if you then go to your start, my computer / computer screen.

Do we see the Nuvi 1390 listed as a device with removable storage? ( like you would see a usb flash drive shown, or a camera )
Customer: replied 1 year ago.


Expert:  Dustin replied 1 year ago.
Excllent.. Then the Nuvi has a data connection to the computer, and now we know the issue is with the garmin software on your PC..

Next if you could, please do the following so I know you can get back to me, in case we lose the connection.

. First, lets make sure that you have set a password XXXXX a username or email address for your justanswer account.. At the top right of this page, click account.

Then set a password, set a username.. And once thats set..

at the top right click my questions, and you should see our question Click the title of the question ( or click reply to expert ) and you will be back here.

Once that is done,, lets start trying to repair the issue.

Please open Internet explorer , and then click this link

On that page, download and install the new version of the garmin communicator plugin.
Once it is installed, please close all internet explorer windows, and then open internet explorer again.

Now, go to this link

Internet explorer ( and your computer ) shoudl now be able to see your garmin connected.. On that screen it should say that your Nuvi 1390 is connected, and it should allow you to update its software as needed...

As far as garmin express itself.. ( which is just a different way of doing what we just did)

You probably need to go to your start, control panel, uninstall a program.. And uninstall garmin express.. Then reinstall it from this link{f9ca1dc0-4020-11e2-e8a7-000000000000}

If you get stuck Bill, or run into any issues.. Please use the reply to expert button.

If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin

Dustin, Senior Technician
Category: GPS
Satisfied Customers: 10005
Experience: Giving Directions to wayward GPS devices for over a decade.
Dustin and 2 other GPS Specialists are ready to help you
Customer: replied 1 year ago.

Thanks Dustin, I tried to rate your answer as excellent but got "an error occurred when trying to save your rating"

Expert:  Dustin replied 1 year ago.
We are having temporary site errors,,

If you dont mind, could you try rating one more time Below BIl, and if it doesnt work..i will contact our engineering team so they can look into the issue, and also so they can adjust the rating as you have given it.

Im happy that I could assist you, and if you need anything in the future I would be happy to help.

In the future if you need anything you can ask me specifically your questions at my profile link on Just Answer..

Make sure to ask the question through the box on my page, and also, Start it with For D.Sandlin Only
Customer: replied 1 year ago.

Hi Dustin, still no joy with the rating process. Thank you for your help, I had already got around the map updating issue using the garmin mapupdater program but your solution was definitely more complete. Regards, Bill

Expert:  Dustin replied 1 year ago.
Your welcome Bill, and thank you so much for alerting us that the rating system is down..

Thats very helpful.. I hope you have a great evening..

Dustin S
Expert:  Dustin replied 1 year ago.
Hello Bill, This is Dustin from justanswer.

I wanted to reach out to you and offer further assistance with your Garmin device. If theres is anything you would like to learn or do with the device, such as install new maps. Or, install and learn to use the Mapsource software ( that allows you to create custom routes you can load into your Garmin, such as for work trips or vacations )

I would be more then happy to assist you with anything you would like to accomplish.. Also, Im a lifelong computer technician, so if there are any issues that your computer has been having or anything that you would like to fix or learn to do on the computer, I would be happy to assist you.

Dustin S.
Customer: replied 1 year ago.

Thanks Dustin, much appreciated.

I don't think there is anything I need just now but I will keep you in mind. I must say that I didn't really expect too much when I first contacted your service but was pleasantly surprised when I got someone who really knew what he was talking about. Thanks again, Bill

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