our tomtom's gps stop finding signal half way through a trio left us stranded and still says finding gps signal what can we do only 6 months old
going into every section we can doing what the gps says still waitinf for valid gps signal about to throw it out
still no change sceen went to tom tom details but now back to waiting for gps signal it has cost me $ 36 not happy
,still no change sceen went to tom tom details but now back to waiting for gps signal it has cost me $ 36 not happy
What is the model number of the device?
no model number on any paper work found this number and details onscreen while holding power button model 56 device id ao3271b00021 can ant of these help i have device plugged into car trying to get a sgnal
Hello & Welcome, It looks like your previous expert has opened your question for other experts to try and help, so let's see if I can do that for you.Based on what appears to the the serial number of the unit you supplied (ao3271b00021), that unit appears to be a Start 20, VIA 110, or or VIA 220 with TTS (Text To Speech).Does that sound familiar or correct? If so, I may have a simple solution for you.ThanksGreg A.41095.1162451389
have just reinstalled it in car we have lost the gps availed note so it mat be fixed will try it again later thanks so far much appreciated not very patient or computer savvy
Hi again,Its good to hear that it is working again - at least for now. But let me send along a little bit more information - just in case the issue comes back, and especially if you get a message on the screen that says something like "waiting for valid GPS signal".There may be a relatively simple fix for you. I understand that the unit may be relatively new, but the unit software that is in the system is probably what was put on there during manufacturing, or some other version from earlier this year.There is a "required" update to the system software having to do with 2012 leap year. It has some strange symptoms, such as you have described, and it doesn't happen to all units or doesn't happen every day. You may have received a notification of this if the unit was registered, but if not, you can learn about it and do the update from the link below. There is a short video (2 minutes) that explains the process at the top of the page (look for the "Watch Video" link).Required Update <-- Click HerePlease take a few minutes to look at the video, and then do the update, in the exact sequence listed on that page and in the video. Please DO NOT SKIP any of the steps, even if you may have done them recently.Note: After you do the last step, please know that it can take a LONG time (sometimes 30 minutes) to find and "lock on" the satellite signals the first time. But it is easier for the unit to get this lock if it is stationary and powered from the vehicle power. So it might be best to mount the unit in a parked vehicle with a clear view of the sky, and attached it to vehicle power.Please give this a try and let me know your results. I believe you will find that your unit is much more stable and reliable after the update.==================================================If you would like any additional information or have more questions please don’t hesitate to ask! Please only rate my answer when you are 100% satisfied with the service I have provided. IF you feel the need to rate less than a 3-5 level, please stop because this will result in a negative mark on my feedback record. Instead, please reply to me via the CONTINUE CONVERSATION or REPLY link/button with any further issues you have. I will be happy to continue further and do everything I can to provide you with the service you seek.Take Care, Greg A.
have just done all thethings on this email as yesterdays gps connecting did not work so it is outside now trying to get gps service lets see how we go took a trip of 60k today and could not get gps service
Hi again,Thanks for letting me know that you are trying these steps.As a reminder, please follow ALL steps - in sequence. Do not skip any steps, even if done recently, and leave the device in a stationary position and powered after that last reboot.Please let me know what happens.Take Care, Greg A.
thank you we have had a trip today and gps worked ok now that we have downloaded new program thank you money woth spending
Hi again,You are quite welcome and thanks for letting me know that it worked for you.Please let us know if you have more questions in the future.If it would not be too much trouble, please remember to rate my answer at a level between 3-5 so that I get credit for helping you.Take Care, Greg A.P.S. Please let me know if you have any trouble rating or accepting the answer. I have heard that there are possible issues with the site displaying those options.
Using & Working with GPS systems for 10+ years