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brand new device (nuvi 30) not recognised by computer (tried

 

Customer Question

brand new device (nuvi 30) not recognised by computer (tried with two laptops, one desktop with two different usb cables). downloaded necessary drivers, plugins, etc. Picture of device plugged into desktop shows on device when plugged in, but nowhere to be found in My Computer, Device Manager, Disk Management.

 



Already Tried:
detailed in intial query

Submitted: 284 days and 4 hours ago.
Category: GPS
Value: 25 €
Status: CLOSED
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Expert:  Freddy M. replied 284 days and 4 hours ago.

Hello my name is XXXXXX. X look forward to assisting you today with your question and providing the best answer possible. Have you tried using a different cable to connect it to the computer?

Customer replied 284 days and 3 hours ago.

Read my query, mr automated response!

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Expert:  Freddy M. replied 284 days and 3 hours ago.

This is what I got originally:

"brand new device not recognized by computer. downloaded necessary drivers, plugins, etc. Picture of device plugged into desktop shows on device when plugged in, but nowhere to be found in My Computer, Device Manager, Disk Management"

The parenthesis were not showing before most likely due to a bug with the site. They are now, however since you think I am "automated" I will be opting out and leaving this for all other experts. Good Luck!

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Expert:  TV-Tech1 replied 284 days and 2 hours ago.

Well, it sounds like your GPS is communicating correctly with your computer(s).

 

And you've probably installed your My Dashboard onto the computer(s) and registered your GPS, opened an account too.....

 

https://my.garmin.com/gcpInstall/checkPlugin.htm?target=https://my.garmin.com/mygarmin/dashboard/dashboardScanDevice.htm

 

Have you tried to install an SD card into your unit for additional space? The reason is, that the Dashboard and computer would recognize that as an added Drive, and it would indicate the computer could read the added drive.

 

We know the GPS "sees" the computer, but does the computer "see" the GPS ? And if it does....does it need to "See" a drive/SD card mounted ?

 

 

 
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