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I have a Garmin nuvi for my car. I used it just two weeks

Customer Question

I have a Garmin nuvi for my car. I used it just two weeks ago, but now when I turn it on, and restart it, which I have tried a number of times, all it says is a Map Update Notice, and when you push the OK, nothing happens...

Like it is frozen.

I went to Garmin Map Updates, but it would not detect the device when plugged into the computer...

Any advice??

Thank you

Already Tried:
Starting, re-starting, plugging in and charging completely...still acts frozen

Submitted: 322 days and 22 hours ago.

Category: GPS

Value: CA$30

Status: CLOSED

Expert: KKassel replied322 days and 22 hours ago.

Hi,
Thank you for asking your question today. It would help us to know:
-What is the model number of your device?
-How long ago did you purchase your device?
-What have you already tried?

We’re looking forward to hearing back from you soon!

Customer replied322 days and 22 hours ago.

We purchased this 4 years ago

I am not sure where the model number is, but here are the numbers on the Garmin: 10-R-023994

On the other side of the bottom: FCC ID IPH 01278

ALSO: IC 1792A-01278

We have tried for the last week, charging and re-charging, turning on and off, and all we get to after it states "Loading Maps, is the a picture of it connected to a computer, and then the MAP UPdate Notice, with an OK..and there it stays frozen no matter what...

Customer replied322 days and 21 hours ago.

KKassel,

Are you still working on this?? Or should we consider this closed...just wondering

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