Our tomtom gps cannot get gps signal it searches endlessly
I have restating it, turned it off for 15 seconds then restart it. With no results
Hello,Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.What is the model name / number of the unitAndy
Model no.4EN52Z1230, TomTomVIA
HiFirst try a soft reset : Press (or slide) the power button and keep it pressed till the unit restarts. OR ELSE, if you can find a reset hole on the unit (mostly at bottom), push in a pin to press the button inside to reset the unit.Then take the unit to open sky for 20minutesIf problem persists do this : Please update the unit software (free) using myTomtom software from the link below: https://www.tomtom.com/en_gb/mytomtom/getstarted/Then take the unit to open sky for 20 mins.If problem persists, then its a hardware failure and the unit needs to be repaired.Please call : call 1(NNN) NNN-NNNN/strong> (available 8:30AM to 7:00PM EST Mon - Fri and 9:00AM to 5:00PM EST Saturdays)Thanks!Andy
11yr exp. MS Elec Engg, Design Engineer.
Hi Andy we have done 5 soft resets, and we are in Las Vegas, not a lot of open sky. There is no reset bottom on this model