How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Elec. Consultant
Category: GPS
Satisfied Customers: 23538
Experience:  11yr exp. MS Elec Engg, Design Engineer.
16465236
Type Your GPS Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a tomtom model 4EN42 Z1230. I am unable to get a GPS

Resolved Question:

I have a tomtom model 4EN42 Z1230. I am unable to get a GPS signal. Please help!!
Submitted: 4 years ago.
Category: GPS
Expert:  Andy replied 4 years ago.
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

First try a soft reset :
Press (or slide) the power button and keep it pressed till the unit restarts.
OR ELSE, if you can find a reset hole on the unit (mostly at bottom), push in a pin to press the button inside to reset the unit.
Then take the unit to open sky for 20minutes

If problem persists do this :
Please update the unit software (free) using myTomtom software from the link below:
https://www.tomtom.com/en_gb/mytomtom/getstarted/

Then take the unit to open sky for 20 mins.

If problem persists, then its a hardware failure and the unit needs to be repaired.
Tomtom repair : Australia
1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

Thanks!
Andy
Customer: replied 4 years ago.

Unable to test unit as we currently have heavy cloud cover/rain here. Hopefully will have clear skys tomorrow to test!!

Expert:  Andy replied 4 years ago.
Hi,

If problem persists, then its a hardware failure and the unit needs to be repaired.
Tomtom repair : Australia
1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

Thanks!
Andy
Andy and other GPS Specialists are ready to help you