How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Master Tech and Repair Facility Trainer
Category: GPS
Satisfied Customers: 6920
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching basic and advanced electronic theory for the DoD.
42300671
Type Your GPS Question Here...
Dan is online now
A new question is answered every 9 seconds

My Garmin NUVI 1450 is starting to act up. I am wanting to

Resolved Question:

My Garmin NUVI 1450 is starting to act up. I am wanting to save my GPS points. How do I do that?
Andy
Submitted: 2 years ago.
Category: GPS
Expert:  Dan replied 2 years ago.
Thanks for the question. My name is XXXXX XXXXX I'm sorry to hear about your GPS.

To backup your favorite places, follow these steps. Note, this is for a PC. If you have a Mac, let me know and I'll send different instructions.

1. Connect the device to your computer via the USB cable
2. Double-click on My Computer
3. Right-click on the Garmin device drive and select Open
4. Locate and double-click the GPX Folder (Note: Some devices require you to open the folder named "Garmin" or "Internal Storage" first, then the GPX Folder)
6. Right-click and copy the Current.gpx file
7. Locate your computer's Desktop
8. Right-click and select Paste to save the Current.gpx file onto your Desktop.

Then to return them to the device:

1. Right-click on the Current.gpx file on your Desktop and select Rename
2. Name the file Current1.gpx and then press Enter
3. Right-click on the Current1.gpx file and select Copy
4. Connect your device to your computer
5. Double-click on My Computer
6. Right-click on the Garmin device drive and select Open
7. Locate and double-click the GPX Folder (Note: Some devices require you to open the folder named "Garmin" or "Internal Storage" first, then the GPX Folder)
8. Right-click and select Paste
9. Disconnect your device from your computer and allow it to boot up (Note: Some devices do not automatically boot up. If your device does not automatically boot up, turn the device on as normal)

If you'd also like to discuss how the unit is acting, let me know!


Best,
Dan
Customer: replied 2 years ago.
Dan,
I am working on a Mac.
Andy
Expert:  Dan replied 2 years ago.
No problem, Andy. Just a minute.
Expert:  Dan replied 2 years ago.
Ok, instructions for your Mac...

1. Connect the device to the Mac using a USB cable
2. Double-click on the Garmin device when you see it mounted to the Desktop
3. Locate and double-click the GPX Folder (Note: Some devices require you to open the folder named "Garmin" first, then the GPX Folder)
4. Right-click and copy the Current.gpx file
5. Right-click on your Mac's Desktop and select Paste to save the Current.gpx file onto the Desktop

Then to send them back to the device...

1. Right-click on Current.gpx file on your Desktop and select Get Info
2. Under Name & Extension, rename the file Current1.gpx and press Enter
3. Right-click on the Current1.gpx file and select Copy
4. With Garmin device connected to the Mac, double-click on the Garmin Drive
5. Locate and double-click the GPX Folder (Note: Some devices require you to open the folder named "Garmin" first, then the GPX Folder)
6. Right-click and paste the Current1.gpx file into the GPX folder on your Garmin device

Your favorites will now be restored on your device. Note regarding "right click"... if you're using a Mac with a one button mouse or trackpad, hold the Control button on the keyboard and then click the mouse.


Best,
Dan
Customer: replied 2 years ago.
Dan,
The Garmin device has not come up on my desk top. Any ideas???
Expert:  Dan replied 2 years ago.
You can also look in Finder.

Did the Garmin power on when you connected it to the USB port?
Customer: replied 2 years ago.
It did power up, but I can not find it in "finder".
Expert:  Dan replied 2 years ago.
Some troubleshooting to see if we can get it recognized. In no particular order...

1. Ensure the device is being connected directly to the computer and not through a USB hub
2. Unplug and reconnect the USB Cable to the GPS
3. Try a different USB port on the computer
4. Unplug all other USB devices (Except mouse and keyboard)
5. Restart the computer
6. Try a different USB cable
7. Try a different USB device to see if it is recognized using the same cable
8. Try a different computer if available
Customer: replied 2 years ago.
I only have the one USB cable, but it works with other devices and it does power up the Garmin. I get the same results on another Mac laptop.
Expert:  Dan replied 2 years ago.
Interesting. No PC in the house? Cool

Also, tell me more about what the Garmin is doing when it's acting up? That may be playing into this issue.
Customer: replied 2 years ago.
I am not smart enough to drive a PC. The unit will not stay hooked up to an external charger in the car. I have tried different chargers and different sockets, but it still keeps telling me that it has been disconnected. I guess it could be the actual connection to the unit is bad.
Expert:  Dan replied 2 years ago.
Yes, that's probable. How old is the unit?
Customer: replied 2 years ago.
Dan,
I was able to hold the cable in tightly to the unit and it all came together. Now I have at least saved my information. I wonder if there is a way to save the unit.
Expert:  Dan replied 2 years ago.
Yes, the unit can be saved. If its under warranty, it would be free. If it's no longer covered, it would be $110 which includes the repair and the most recent software.

If this is something you want to pursue, your best bet is to call Garmin support at 1-800-800-1020 to set up an RMA (return merchandise authorization).

Once you have received the RMA number, securely package the unit and ship it (insured) to:

 

Garmin International
1200 E. 151st St.
RMA Number (will be provided by the support specialist)
Dock Door Number (will be provided by the support specialist)
Olathe, KS 66062 USA


Whether or not this is what you wanted to hear, please know I'm here to work with you until you're completely satisfied! So, please don't close this window until you are. Also, please do not hesitate to let me know if you need clarification or if you have any other questions. Thank you!

Best,
Dan T.


Dan, Master Tech and Repair Facility Trainer
Category: GPS
Satisfied Customers: 6920
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching basic and advanced electronic theory for the DoD.
Dan and 2 other GPS Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Elec. Consultant

    Satisfied Customers:

    1460
    11yr exp. MS Elec Engg, Design Engineer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec. Consultant

    Satisfied Customers:

    1460
    11yr exp. MS Elec Engg, Design Engineer.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    1300
    5+ years repairing various GPS models.
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    1264
    Using & Working with GPS systems for 10+ years
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Engineer

    Satisfied Customers:

    342
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    GPS Technician

    Satisfied Customers:

    325
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    319
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Engineer

    Satisfied Customers:

    132
    Engineer - FCC Commercial License