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Andy, Elec. Consultant
Category: GPS
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Experience: 11yr exp. MS Elec Engg, Design Engineer.
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my tomtom is not picking up a GPS signal . I need to know

Resolved Question:

my tomtom is not picking up a GPS signal . I need to know why.

Submitted: 1 year ago.
Category: GPS
Picture
Expert:  Andy replied 1 year ago.

Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

What is the model name / number of the unit

Andy

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Customer: replied 1 year ago.

4uuc.001.04B is the only number I can see. Also, where is the "accept" button?

Expert:  Andy replied 1 year ago.

Hi

Please do this to upgrade your TomTom application to the latest version.

  1. Make sure that you have the latest version of TomTom HOME installed.
    • If TomTom HOME is already installed click on Help > Check for TomTom HOME Update.
    • If you do not have TomTom HOME installed, you can download the program from www.tomtom.com/home.
  2. Connect your device to your computer.
  3. Open TomTom HOME.
  4. If updates are not offered automatically, click on Update my device.
  5. Download all available updates, restart your device and then reconnect your device to the computer.
  6. When the updates have finished installing use Device > Disconnect Device.
  7. Repeat steps 4 through 6 until the update window shows 'No Items Available'.

Now take the unit to open sky for 20 mins

Let me know result

Andy

Andy, Elec. Consultant
Category: GPS
Positive Feedback: 98 %
Satisfied Customers: 23381
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Andy and 6 other GPS Specialists are ready to help you
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Customer: replied 1 year ago.

I have followed instructions but-

'update my devices" does not appear anywhere

I clicked on "download tomtom home" but all that comes up are a whole lot of things that I don't want and cost extra. I just want this tomtom,which I paid good money for, to work properly. please help.

Picture
Expert:  Andy replied 1 year ago.

Hi

Please try this :

Please update the unit software (free) using myTomtom software from the link below:
https://www.tomtom.com/en_gb/mytomtom/getstarted/

Then take the unit to open sky for 20 mins.

Let me know result.

(Dont click on Accept again please)

Thanks!
Andy

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Customer: replied 1 year ago.

I think that your suggestion has fixed the problem. Thank you.

Picture
Expert:  Andy replied 1 year ago.

Hi,

Awesome !

Take care,
Andy

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