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Touchscreen on my 755t is totally non-responsive. I can get

Answered by:Andy
Elec. Consultant
Positive Feedback: 98.0 %
Accepted Answers: 1439

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Customer Question

Touchscreen on my 755t is totally non-responsive. I can get to calibration screen but cannot calibrate. I press the dot but nothing happens

Already Tried:
I have tried a reset without effect.

Submitted: 335 days and 2 hours ago.

Category: GPS

Value: $30

Status: CLOSED

Expert: Andy replied 335 days and 2 hours ago.

Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Please do a master reset and let me know.

Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.

Start with the unit OFF and unplugged from power
Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
Continue touching and holding the lower right hand corner of the screen then power the unit ON
Release the power button when the device powers ON
- You will see a new message: Do you really want to erase all user data?
Remove your finger from the touchscreen when this message displays
Touch Yes

The device will automatically reset. Please follow the on screen prompts on the nüvi and when completed place your device in an area with a clear view of the sky until it acquires satellites. It can take upto 30 mins.

Let me know

Andy

Customer replied 335 days and 2 hours ago.

Cannot get it to master reset. Acts like it doesn't even know Im touching the screen

Expert: Andy replied 335 days and 2 hours ago.

Hi,

In that case, as per symptoms the display digitizer or the main board is malfunctioning. You need to get the unit repaired.

Please click here : LINK on instructions about how to send it for repair.

Thanks!
Andy

Customer replied 335 days and 2 hours ago.

I just paid you $30 for you to tell me it needs repair? Im sorry but I feel a little abused and ripped off.

Accepted Answer

Expert: Andy replied 335 days and 1 hours ago.

Hi

I have provided you a correct and honest answer. As it is a hardware failure, it needs to be repaired and no one can do it remotely.

To accept the fact or not is your choice, dont worry.

Take care,
Andy

Expert Type	Elec. Consultant
Category:	GPS
Pos. Feedback:	98.0 %
Accepts:	1439
Answered:	5/12/2012

Experience: 11yr exp. MS Elec Engg, Design Engineer.

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