How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask BEST-IT-Expert Your Own Question

BEST-IT-Expert
BEST-IT-Expert, Expert
Category: GPS
Satisfied Customers: 725
Experience:  I hold B.S. and M.S. degrees in GIS/RS & 18yrs. Exp. w/GPS
Type Your GPS Question Here...
BEST-IT-Expert is online now
A new question is answered every 9 seconds

I have a TomTom Ease. Trying to update maps. Cant find the

Customer Question

I have a TomTom Ease. Trying to update maps. Can't find the serial number and the Ease is not listed in the dropdown list. What can I do.
Submitted: 2 years ago.
Category: GPS
Expert:  BEST-IT-Expert replied 2 years ago.

Hello! I am sorry you're having trouble updating your TomTom Ease...here is the manual for you, in case you need it...

http://download.tomtom.com/open/manuals/EASE/ReferenceGuide/refman/TomTom-EASE-en-US.pdf

 

According to the manual, you'll need to use TomTom Home in order to update your Ease. Here are my instructions for how to do this...

 

You'll need to install the TomTom Home software from this link...
http://www.tomtom.com/services/service.php?id=16&tab=87

 

The links are there as blue buttons...the one on the left is for Windows computers and the one on the right is for Macs.

 

Just follow the on-screen prompts using all defaults to install the software.

 

Once it's installed, run TomTom Home -- it will prompt you during this time to connect your TomTom to the computer. This should be everything you need...if you have anymore questions though, please let me know and I'll do my best to help further, even if you "accept" my answer now.

 

Take care...

BEST-IT-Expert, Expert
Category: GPS
Satisfied Customers: 725
Experience: I hold B.S. and M.S. degrees in GIS/RS & 18yrs. Exp. w/GPS
BEST-IT-Expert and 2 other GPS Specialists are ready to help you
Customer: replied 2 years ago.
the tomtom ease is not listed in the downloads
Expert:  BEST-IT-Expert replied 2 years ago.

Not listed in the downloads??? I'm not sure what you mean by that...

 

Did you install TomTom Home and go through updating it with that yet?

Customer: replied 2 years ago.
I installed tomtom home and have the icon on my screen When I click on it , it promps me to install it again
Expert:  BEST-IT-Expert replied 2 years ago.

Have you restarted your computer since installing TomTom Home? If not, please disconnect your TomTom from the computer, restart, then launch TomTom Home again...it will tell you when to connect your TomTom after that when you tell it to check for updates...

 

Customer: replied 2 years ago.
Bad weather. Internet going down. Will try again tomorow.
Expert:  BEST-IT-Expert replied 2 years ago.
That's ok...I understand...I will do my best to reply ASAP when I hear back from you again...take care and be safe...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Elec. Consultant

    Satisfied Customers:

    1460
    11yr exp. MS Elec Engg, Design Engineer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec. Consultant

    Satisfied Customers:

    1460
    11yr exp. MS Elec Engg, Design Engineer.
  • http://ww2.justanswer.com/uploads/SU/supercj21/2012-6-10_17444_IMG201206071852341.64x64.jpg Sijad H.'s Avatar

    Sijad H.

    Technician

    Satisfied Customers:

    1300
    5+ years repairing various GPS models.
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    1264
    Using & Working with GPS systems for 10+ years
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Engineer

    Satisfied Customers:

    342
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    GPS Technician

    Satisfied Customers:

    325
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    319
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Engineer

    Satisfied Customers:

    132
    Engineer - FCC Commercial License