How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Engineer
Category: GPS
Satisfied Customers: 7897
Experience:  BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
47322625
Type Your GPS Question Here...
Daniel is online now
A new question is answered every 9 seconds

garmin nuvi 260 w stopped working. screen has frozen in the

Resolved Question:

garmin nuvi 260 w stopped working. screen has frozen in the past, but it has not worked for 3 days. i do not see a reset button, or a small hole that would accomodate a paperclip to reset
Submitted: 5 years ago.
Category: GPS
Expert:  Daniel replied 5 years ago.

Silicon Savant :

Hi there happy to help.

Silicon Savant :

We need to attempt to hard reset your unit.

Silicon Savant :

You will unfortunately lose your user data, but hopefully it will get the unit working again.

Silicon Savant :

To do this .....

Silicon Savant :

1. Power the unit off.
2. Press and hold (and continue to hold) the bottom-right corner of the screen while powering the unit on.
3. Continue to hold the screen until the "Do you want to erase all user data?" prompt appears.
4. Press "yes" and the unit will reboot.

Silicon Savant :

Should come back in working order.

Silicon Savant :

Let me know,

Silicon Savant :

If this answer helped you please click the ACCEPT button.

Customer:

i was amazed that i could reset!...now its showing garmin screen. not sure how long this phase lasts- been 2 mins so far...

Customer:

did not work. now its stuck on first screen. now it wont shut off

Silicon Savant :

try one more time.....

Customer:

it literally won't shut down now

Silicon Savant :

ok, how old is the unit?

Customer:

2009

Silicon Savant :

well bad news and good news.....

Silicon Savant :

bad news.....you're unit has something that has failed. Hardware issue.

Silicon Savant :

good news, this is the cheapest Nuvi to fix.

Silicon Savant :

Garmin offers a really good flat rate repair service.

Silicon Savant :

You ship to them for a known fee, they fix and send back to you. For this unit it only runs $79.

Silicon Savant :

To initiate this process go here, put your model number in the drop-down menu and follow the instructions from there.

Silicon Savant :

Turnaround is usually a couple weeks.

Silicon Savant :

Hope this helsp,

Silicon Savant :

If this answer helped you please click the ACCEPT button.

Daniel and other GPS Specialists are ready to help you