Hi there happy to help.
We need to attempt to hard reset your unit.
You will unfortunately lose your user data, but hopefully it will get the unit working again.
To do this .....
1. Power the unit off.2. Press and hold (and continue to hold) the bottom-right corner of the screen while powering the unit on.3. Continue to hold the screen until the "Do you want to erase all user data?" prompt appears.4. Press "yes" and the unit will reboot.
Should come back in working order.
Let me know,
If this answer helped you please click the ACCEPT button.
i was amazed that i could reset!...now its showing garmin screen. not sure how long this phase lasts- been 2 mins so far...
did not work. now its stuck on first screen. now it wont shut off
try one more time.....
it literally won't shut down now
ok, how old is the unit?
well bad news and good news.....
bad news.....you're unit has something that has failed. Hardware issue.
good news, this is the cheapest Nuvi to fix.
Garmin offers a really good flat rate repair service.
You ship to them for a known fee, they fix and send back to you. For this unit it only runs $79.
To initiate this process go here, put your model number in the drop-down menu and follow the instructions from there.
Turnaround is usually a couple weeks.
Hope this helsp,