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Ask Gm Tech (Cam) Your Own Question
Gm Tech (Cam)
Gm Tech (Cam), GMC Mechanic
Category: GMC
Satisfied Customers: 29427
Experience:  GM Grand Master Technician 2007. 14 year experience.
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I have a 2002 GMC envoy whose tailgate is stuck and I can't

Customer Question

I have a 2002 GMC envoy whose tailgate is stuck and I can't release the manual latches
Submitted: 1 year ago.
Category: GMC
Expert:  Gm Tech (Cam) replied 1 year ago.
hi there, I am Cam. Is this just a regular Envoy or theXUV?
Customer: replied 1 year ago.
It's the GMC Envoy XL
Expert:  Gm Tech (Cam) replied 1 year ago.
OK, so the hatch will not unlock and you cannot open it? Does the wiper work?
Customer: replied 1 year ago.
No the wiper motor runs and it tries to rotate but it does not.
Expert:  Gm Tech (Cam) replied 1 year ago.
OK so when you try to unlock do you hear any noise at all like its trying to unlock?
Customer: replied 1 year ago.
Yes. I sure do. I can hear it clicking.
Expert:  Gm Tech (Cam) replied 1 year ago.
So you need to replace the actuator. This means you need to climb in the back and take the trim off to manually unlock the hatch to gain access to it.
Customer: replied 1 year ago.
Ok. So that means that I won't be able to use that manual release that's supposed to be in the center of the tailgate? I was hoping for a quick fix but no such luck.
Expert:  Gm Tech (Cam) replied 1 year ago.
These are diagrams for when its open but you can work it loose. Around the latch are 2 pins that you need to push the centre in to release. If the latch does not unlock then there is no quick fix. sorry.
Customer: replied 1 year ago.
Thank you so much for your help! I will work on this tonight.
Expert:  Gm Tech (Cam) replied 1 year ago.
My pleasure.
Expert:  Gm Tech (Cam) replied 1 year ago.
Is there more I can get you today?