How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry
Jerry, Master Mechanic
Category: GM
Satisfied Customers: 17006
Experience:  ASE Master tech, 30 years experience GM certified
2947720
Type Your GM Question Here...
Jerry is online now
A new question is answered every 9 seconds

Been working on 08 3500 because the shop owner has been out

Customer Question

Hello, been working on 08 3500 because the shop owner has been out from surgery. I do heavy truck repair and its a duramax. So I come to the shop Thursday and find this truck dropped by the door. I call the owner which owns 8 379 petes. He ASK ME TO REPAIR. I repair the no start problem. Rhen I learn there is a clean exhaust filter warning on DIC 1 filter at rear is new, lines broken to valve. replaced lines, still have warning. cleared using prolink Iq[
JA: How many miles are on the car? How has your mileage been lately?
Customer: 121,000 customers truck, have no clue about mileage
JA: Are you fixing your 3500 yourself? What have you tried so far?
Customer: I run a heavy truck repair business for the last 13 years, I am repaibg truck as a favor to a truck owner that I take care of
JA: Anything else you want the mechanic to know before I connect you?
Customer: the first contact messdage says it all
Submitted: 2 months ago.
Category: GM
Expert:  Jerry replied 2 months ago.

Hello and welcome. My name is ***** ***** you for visiting the site, I am reviewing your question and will reply shortly, thanks.

Expert:  Jerry replied 2 months ago.

Let me just say that any money that you paid, or if you have a subscription, that money stays in your account until the answers are rated, (positive) regardless of how fast or how long it may take to get finished. You can FOLLOW UP AT ANYTIME, even after rating.

.

There has been a factory service bulletin, (not a recall) for that type of concern.

.

.

Here is a link to what it states. You can copy and paste it into a new browser and rate the answer on this page.

.

https://www.dropbox.com/s/rwiiv1fp0zkgtri/CLEAN%20EXHAUST%20FILTER%20MESSAGE.pdf?dl=0

.

Please don’t forget to rate the answer in a positive way, . EVEN IF YOU HAVE A SUBSCRIPTION ****THAT IS THE ONLY WAY I GET PAID ****

.

Thanks