GM Repair Problems? Ask GM Repair Expert Now.
Hello. My name George and I'm here to assist you. Yes, almost all engine components, especially internal components are covered under the powertrain warranty. Some vehicles even have a special policy regarding said components. What year, make and model?
ok. Just a moment while I look it up.
I don't see any special policies regarding the timing chains on this year model. If you give me the last eight of your VIN I can check your warranty status.
Are you experiencing chain rattle or actuator codes?
It shows your powertrain is expired.
It does appear all your special policies were done at 97k.
Never seen this before. (ODOMETER CONVERSION FROM CANADIAN TO US BY ESC) I assume your Acadia was originally Canadian?
You should have a 12/12 warranty on the installed chains. Was that the cause of the engine failure?
No. it appears the conversion was done at 62848KM.
I was going to suggest a call to GM customer service, but not being the original owner, I am not sure it would help.
Oh, that's when the special policies were performed. The p/s pump, transmission work,
and the waterpump.
I don't have access to that information. Your chain repair was all customer pay?
I ask because there are only two repair orders that show up in detail, and they show type as warranty, but it doesn't show up on the warranty history so the dealer may have just entered it wrong. I was surprised to see yours did not have the oil life update to reduce the time between oil changes to prevent premature wear. I'm sorry your having to deal with this issue, but it seems like they dealer would stand behind their work a little more.
Did they give you the cause of the failure?
I would think bent valves or anything valvetrain related would somehow be related to the work they did.
It may have only been on the Traverse, but they had a recall that was updated programming that shortened the oil life interval between oil changes(some were going almost 10k between oil changes) to prevent too much oil consumption between changes (and low oil condition) causing excessive wear on the timing chains.
Actually, it may have been part of the special policy.
Please take the time to rate my service, and let me know if you need anything else. Thanks, George