How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, GMC Technician
Category: GM
Satisfied Customers: 9176
Experience:  ASE MASTER TECHNICIAN/40 years experience
Type Your GM Question Here...
John is online now
A new question is answered every 9 seconds

2002 Cadillac Escalade: 5.3L..One of the rear shocks is leaking..ride

Resolved Question:

I have a 2002 Cadillac Escalade 5.3L (rear wheel drive) with 77K miles. One of the rear shocks is leaking and before I even knew that the ride felt a little bouncy. The factory shocks are Delphi Automotive Systems and the front say T6P on the label and the rear say T7K. The price of the replacement part varies greatly - KYB $59, Monroe $325, and a mechanic tells me his book says $597 for each rear shock, $500+ for each front (not sure what brand). Over the phone the mechanic said he's 80% sure my Escalade has "air suspension control" and that a $59 shock won't work unless we remove the air suspension control altogether. What is the proper replacement part?
Submitted: 2 years ago.
Category: GM
Expert:  John replied 2 years ago.

Hello & Welcome to JA,

If the $59 shock will mount correctly & has the proper travel it will work . In mounting the shocks the air suspension would be just left disconnected. However you will have a suspension warning light on in the dash cluster. There will be various fault codes set in the BCM.Remove the connector to the air compressor so it so not try to run all the time.

Customer: replied 2 years ago.
Thank you. Will the ride / comfort level be negatively affected by disconnecting the air compression? The Escalade is a big, heavy vehicle, basically a truck, so I'm concerned that switching from air suspension to "regular" will make the ride worse than it currently is (current status is 77K miles / four original shocks, one of which leaks, ride is not horrible but a little bit bouncy / some swaying).
Expert:  John replied 2 years ago.
I believe the ride will be better than you have now,you just will not have air suspension control.
Customer: replied 2 years ago.
Okay. I think we are almost there. SuncoreIndustries.com describes shocks it sells $659/pair for the rear) as follows: This self leveling air shock automatically adjusts suspension balance and height to keep the vehicle level in all driving conditions. It maintains a constant ride height of the vehicle regardless of the load. The air compressor turns on and makes these adjustments according to the information it receives from the computer. Adjustments of ride height are undetected by passengers because the self-leveling suspension corrects itself while the vehicle is in motion. Electronic self-leveling suspension helps the vehicle in proper steering and braking to create a stable driving platform. IS THIS AUTOMATIC SELF-LEVELING WHAT I WOULD LOSE IF I DISCONNECT THE AIR SUSPENSION CONTROL?
Expert:  John replied 2 years ago.

yes

John, GMC Technician
Category: GM
Satisfied Customers: 9176
Experience: ASE MASTER TECHNICIAN/40 years experience
John and 7 other GM Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
< Last | Next >
  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Gary

    GMC Technician

    Satisfied Customers:

    903
    15 years gm master tech/15 years ASE master tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/ggrote1/2009-06-27_031011_me.jpg Gary's Avatar

    Gary

    GMC Technician

    Satisfied Customers:

    903
    15 years gm master tech/15 years ASE master tech
  • http://ww2.justanswer.com/uploads/CA/caprio23/2011-12-13_155550_20111213105344.64x64.jpg Anthony's Avatar

    Anthony

    ASE Certified Technician

    Satisfied Customers:

    476
    ASE Master Automobile Technician with over 20 years exp.
  • http://ww2.justanswer.com/uploads/Rocket2005/2009-09-13_133703_jack.jpg car tech's Avatar

    car tech

    ASE Certified Technician

    Satisfied Customers:

    448
    25 year master tech and shop owner
  • http://ww2.justanswer.com/uploads/2P/2paulm/2012-4-4_183431_justabswer.64x64.jpg Paul M ASE Master's Avatar

    Paul M ASE Master

    ASE Master Tech

    Satisfied Customers:

    187
    ASE Master Tech 20+ Years
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    GMC Technician

    Satisfied Customers:

    89
    16 years of experience
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    GMC Technician

    Satisfied Customers:

    360
    ASE Master Technician advanced level specialist
  • http://ww2.justanswer.com/uploads/DT/dt69nova/2012-6-15_234154_pic1.64x64.jpg Dave Nova's Avatar

    Dave Nova

    GMC Technician

    Satisfied Customers:

    2262
    ASE Master Certification. GM World Class Certification