Hi, our electricity company only billed us 65 euro for the last 10 months. I didn't think this was nearly enough and when i called them last week they said I should give them a electricity reading. However, I said it was difficult as our meter is located in our neighbour flat, I asked if they could just put up the tariff and the lady looked up what previous tennants paid the last long term tenant paid 230/ month. I asked for it to be put up to 200/ month and complained about the original payments being so low. On saturday I got the landlord to do a reading. It ends up we owe over 2,300 euro in back payments and must pay a monthly ammount of 310 euro aswell. I told them that it was bad of them to charge sooo little given how much the last tenant paid and asked them to reduce the bill and they are considering it. Is what they have done illegal? and should I insist on a reduction?I should add that my husband called them last november to ask for a person to come and take a reading, but according to them he called and then agreed to take one and never got back to them. We have always contacted them though, we would still be paying 65/month now if we hadn't of called then
Talking to a lady at the call centre and as of today her supervisor. The said they'd make an exception for me to pay it back over 24 months (= approx 100/ month) and also pay the higher fee. I said that this wasn't enough and suggested they knock 500 euro off, or give us two months free electricity- they are considering it and will let me know on friday
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Yes, still waiting
Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.
Dear Customer,thank you for using Just Answer.No, what they did was not illegal, as the amount of money you have to pay now is the money you really owe them.So they did not demand too much which would have been illegal but too little.They have given you the opportunity to pay back instalments so you should be alright.I hope I was able to helpIf so please click acceptBestC. Schiesslattorney-at-law
Dear Customer,have you got any further questions ?Please do not hesitate to askIf your question is answered please click acceptThank you
I am abit disappointed in this answer, especially given that my husband contacting them over 6 months ago regarding the same issue and mpany didn't company didn't even bother to check previous tenants payments to see if ours where inorder. I thought there would be a duty of care to the client to always ill them at a rate expected for that living place. We do have a fire place and would of used that instead to heat had we known.I know 2300 spread over 24 months might not sounds allot but when you add the 245/ month extra we will be paying in electiricty (given the increase from 65 euro/month to 310/euro a month) our account is goig to be 345 euro/ month worse off.I really feel that we have been wronged and the electricity company was misleading a negligent. Are you sure that there is nothing we can do?
Dear Customer,thank you for your reply.I am sorry that you feel wronged.But the electricity companies have certain tarifs which they charge and for you it was the 65 Euro monthly instalment.If the tenant before you used so much this could have had different reasons which need not necessarily apply to your case.As they only read meters once a year or so the danger would have been to charge too much.If you get them to knock a bit of the back payment this would helpBestC. Schiesslattorney-at-law
More than 18 years of experience in practicing law
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).