Hi and welcome to Just answer.
If you mean your infuser was not able to remove on your machine. The infuser is in lock position and its is possibly cause of power interruption when the machine is being used.
Follow this simple and basic steps. The infuser could automatically align itself correctly on its transmission.
You can also try to watch this VIDEO for you to easily follow the solution.
Note: Please do not givenegative rating,that is not helpful on both of us it just destroy my overall performance. Just reply.Hope this information will be helpful.
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Let me know,Chester