How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 20968
Experience:  M.A., B.A., Author, Information & Research Specialist
1470369
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

1) I am already registered. (2) I have a "user ID." (3) I

Customer Question

1) I am already registered.
(2) I have a "user ID."
(3) I have a "pin number."
(4) But I never had a "password." New ? ---- Stanley Walton
Submitted: 2 months ago.
Category: General
Expert:  Cher replied 2 months ago.

Hello, and welcome!

My name is ***** ***** it will be my pleasure to assist you today.

Expert:  Cher replied 2 months ago.

Hi again, Stanley

Can you please tell me to which program you are referring? TSA Precheck, GOES, or another trusted traveler program.

Thanks,

Cher

Customer: replied 2 months ago.

GOES

Expert:  Cher replied 2 months ago.

Thank you for your helpful reply, Stanley.

I'm working on your question, now and will be back with you, shortly.

Best regards,

Cher

Expert:  Cher replied 2 months ago.

Hi again and thanks for your patience!

You can call GOES' helpline at: Toll Free: 855- USE GOES (873- 4637) or(###) ###-####br />Hours: Monday-Friday, 9 a.m. - 4 p.m., Eastern Time

You can also contact them through their website:

https://goes-app.cbp.dhs.gov/ and click on "Recover Password". You will be required to enter your GOES User ID and answer security questions correctly. If you cannot answer the security questions correctly and GOES has your e-mail address, GOES will ask you to enter the e-mail address you had provided. If the e-mail address you enter matches what GOES has, GOES will e-mail a temporary password ***** you.

Please note that your PASSID is your membership number, not your passport number.

Please visit our Q&A. We may have answered your questions already. If your question was not answered in our Q&A, please contact us by email or phone.

By Email

You may contact us by email through our support portal at https://help.cbp.gov. Include the following:

Full Name, City/State of Birth (do not send us your date of birth), GOES User ID (if known), PASSID (if known), email address associated with your account.

--------------------

If you have a username, but never established a password, go back to the GOES registration page and add a password. If you had a password, but have misplaced or forgotten it, follow the directions, above.

If you have never registered your GOES account, please visit the following website and scroll all way down to the bottom, then click 'Register' under 'New GOES User.' If you have ever logged in after establishing a GOES account, click the option on the left, 'Existing GOES User' and if you ever had a password, but don't know it, click 'Recover Password.'

https://goes-app.cbp.dhs.gov/goes/jsp/login.jsp;jsessionid=Zz0ggTVFexcd0TbXOb0RQWbM79RpgVdTzwsIpkYIiM9PdhHtFUcN!630828212

----------------

Please be so kind as to rate my answer with positive feedback, as that is the only way I receive recognition for my assistance. Thank you very much!

Providing a positive rating will not end our conversation, should you need me for any follow-up. Simply click 'Reply to Expert' for clarification or additional information, if needed.

Warmest regards,

Cher