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Hi and welcome to JustAnswer,
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
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Initially, that problem have 2 causes. 1. The brew unit is not function. 2. There is clog on the grinder so the ground coffee unable to exit and go to the brew unit.
The first you need to do is disassemble to grinder and clean it. The ground coffee possibly stuck in exit area.
Hope this information will be helpful.
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Please let me know what is the result.