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Ellen
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My Keurig 2 will not get past the pre-heat function... and

Customer Question

My Keurig 2 will not get past the pre-heat function... and eventually shuts off
Submitted: 10 months ago.
Category: General
Expert:  chester298 replied 10 months ago.

Hi and welcome to Just answer.

Initially, may I know how old your machine? Is it under warranty?

Did you try to descale it?

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