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Hi, Thank you guys. I already tried all of that options and none of them work. I was very frustrated that why I decided to I asked for help. I have a Sam4s ER-285 model and Bixolon SRP-275. In the RS-232 communication option there is no SRP-275 printer type. I have tried SRP-270, SRP-350 and all the avaiable printer types and none of them work. For the device function I chose Receipt Printer. I also double check on PLU group assignment to make sure it is the first group 01 and it is the only group I have for all of my PLUs. For the print option I chose option 27 - send order to KP when SBTL key is pressed with option yes=1. NONE OF THEM WORK. I don't think the problem is setting on RS-232 because when I selected the device function as a POLE or REMOTE JOURNAL the cash register send out stuff to the printer. The problem is when I SBTL the order just doesn't send to the kitchen printer. There must be some other setting I missed.
You can call me but I don't want to pay any extra money. This is a restaurant business. We are open from 11:00AM to 8:00PM Monday-Friday. If you want to call me some times between 8:30am till 10:00 am or anytime after 8:00 pm I would be available.
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