Hi again, Frank.
I'm just checking in with you to find out if you ever opened your safe. I never received a reply from you, with further details about the situation.
If your safe has a combination dial, your situation is not uncommon. Many safe owners leave the dial on the last number of the combination and then just use the key to open it. If the dial gets moved, even a little bit, it will no longer be on the last number of the combination and the key won't work unless the combo is dialed correctly.
If you have a round, hollow key, remove it after dialing your combination and then the safe will open. If you forgot your combination because you never used it and don't have your user's manual. you can retrieve it by following the instructions at the site below, IF your safe is made by Sentry:
If your safe is electronic, the same will hold true, if you don't have your combination, but only have the key. There's also a chance that your key has become defective, so to order a new key, go to this link:
If you hadn't gotten your safe open before now, I hope this information helped. Also, if your safe is electronic, it may have only needed a change of batteries!
Please let me know if you found my answer helpful and/or if you need any additional information. Thank you!
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