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I can't get my new Janome dc2015 to start. I keep getting

Customer Question

I can't get my new Janome dc2015 to start. I keep getting the Lo message on my screen. I have tried the auto and peddle.
Submitted: 1 year ago.
Category: General
Expert:  chester298 replied 1 year ago.

Hi and welcome to Just answer.

Initially, may I know if you have thread tangled on the bobbin area? Did your hand wheel moves freely and the needle move up and down?

Customer: replied 1 year ago.

The thread isn't tangled. The wheel moves freely and needle moves up and down

Customer: replied 1 year ago.

It won't even wind the bobbin. Get same message

Customer: replied 1 year ago.

Are you still there?

Expert:  chester298 replied 1 year ago.

Yes I am still here. May I know how old your machine?

Customer: replied 1 year ago.

I just pulled it out of the box

Expert:  chester298 replied 1 year ago.

Ok this is what you need to do. That Lo error means "Low voltage" usually it cause jammed or thread tangled. However, if the machine has no tangled threads or anything. Try to unplug your machine and let it rest for at least 20 minutes and try to plug your machine in a different outlet with solo (1) load on the outlet.

If still you have factory defect control board or motor. In this case you have to call your dealer.

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 1 year ago.

Are you still checking for me?

Expert:  chester298 replied 1 year ago.

Hi did you got my last response?