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Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 20964
Experience:  M.A., B.A., Author, Information & Research Specialist
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I lost my combination wat do I do

Customer Question

I lost my combination wat do I do
Submitted: 9 months ago.
Category: General
Expert:  Cher replied 9 months ago.

Hi, Brian and welcome.

My name is ***** ***** I will be glad to help with your Safes question.

If you're not sure of your combination, you can order it from Sentry (the only way to retrieve it). Just follow directions at the site below and if this is urgent, you can even receive your combination within 2 days, for a small, additional fee, when you request 'expedited' service:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

Before you do that, you can try this dialing sequence for the numbers you 'think' may be your combination:

First 'clear' your dial by turning a few times to the right or left, gently.

A. Start the dial at zero.

B. Turn the dial to the left. Make sure ZERO
passes the pointer at least THREE times. Then stop
at the first number of your combination.

C. Turn the dial to the right. Stop the SECOND
time you reach the second number of your
combination.

D. Turn the dial to the left. Stop the FIRST
time the pointer reaches the third number of your
combination.

---------

Make sure your handle is completely horizontal before starting the combination and if your safe also requires a key to open, turn the key to pop out the cylinder, REMOVE from the keyhole and then, dial your combination.

I hope this helps!

Please be so kind as to rate my answer with positive feedback; that is the only way I receive credit for my assistance. Thank you very much!

Providing a positive rating will not end our conversation, should you need me for any follow-up. Simply click 'Reply' for clarification or additional information, if needed, and I will be glad to continue.

Warmest regards,
Cher

Expert:  Cher replied 9 months ago.

Hi again, Brian.

I'm just checking in with you to see if you found my answer helpful and how things are going with your safe.

Please let me know.

Thanks,

Cher