Hi, Les and Happy New Year!
My name is ***** ***** I will be glad to help with your safes question.
Many safe owners lose or forget their combinations after a move. Combinations are not available online, or this would compromise the safety and security of your safe.
I'm so glad you have the white tag with your model number (MSW3517) and serial number (the longer one), because you will need these, in order to retrieve your original combination from Sentry. Just go to the site below, follow all directions, and your combination will be sent to you once you verify ownership with the Notary Form they will supply for you to download. As you can see, you can get your combination within as few as 1-2 days, for an additional fee; however, they're closed on the weekends, so your order would be processed on Monday. If it's not urgent, you could have your combination as early as Wednesday of next week.
If your situation IS an urgent one, and you must get your safe open immediately, your only alternative would be to call a local locksmith or safe technician who can open the safe without rendering it unusable.
There is no way to reset the combination, unless you have the original, factory-set combination.
I hope this helped and wish you much good luck with your safe!
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