Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This depends on the model, Debbie, but almost all of them have the batteries on the outside.
If the digital keypad has a round face, then grab that and try twisting it to rotate enough to then pull out, and you can access the batteries.
If no change, let me know the model number, and if you have an override key for it.
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You paid your fee to the site per the terms you agreed to, in exchange for the answer I've already provided. The call you see is optional
If you need more info beyond what I've already provided, I'd need a bit more detail, meaning the requested model number.
Were you able to rotate the keypad to access the batteries?