Good afternoon. My name is ***** ***** I'm happy to help. Sentry has a process whereby you may obtain the original combination after completing some paperwork and paying a nominal fee. Would you like for me to explain the process to you?
You can send it electronically.
Sure! Stand by, please.
Ok, Here' s your instructions....
1) Go to this webpage - https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
2) You'll need your model number and serial number for the form.
3) You'll need to download a notary form to provide proof of safe ownership - https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
4) Submit the forms to Sentry, along with the $20 fee and they will send the combination to you by mail, email, etc. More info on that can be found on the forms. It takes just a few days, but its the only way that Sentry will provide the info.
I hope that this is helpful. If you have no other questions, please remember to complete a positive rating at the top of your screen now.
Hi again....did you need anything further on this? I'd like to get the question closed out if you have no further questions.