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In order to do the exchange, you will need to contact Isotoner via email at this link: http://www.isotoner.eu/contacts/ They can help you set up for an exchange for your correct size. This is the return policy: http://www.isotoner.eu/returns/
If the item was not purchased on the another website like Amazon, a Shoe Store or Department Store you will need to find out where purchased and we can help to get you some information on exchanging to the website where purchased.