How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Gregory White Your Own Question

Mr. Gregory White
Mr. Gregory White, Teacher
Category: General
Satisfied Customers: 5229
Experience:  M.A., M.S. Education / Educational Administration
46856550
Type Your Question Here...
Mr. Gregory White is online now
A new question is answered every 9 seconds

Lost the combination

Customer Question

Lost the combination
Submitted: 1 year ago.
Category: General
Expert:  Mr. Gregory White replied 1 year ago.
Thanks for using JustAnswer. My name is***** will do whatever I can to answer your questions.
Don't Forget the deposit you placed to ask this question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself.
If you have a Sentry as they are great at providing the missing combination. If you have another brand, please reply back with the company and model number for me to update the response.
However, you have to prove your safe ownership to Sentry using the steps below in order to get the combination - there is no work around to this. If you contact a locksmith to open, they would be the ones verifying your safe ownership and could get it quicker for you but without a locksmith handling this as a middle man, the notary form directions below are the quickest (and most cost effective) means to get your master combination.
Unfortunately, Sentry safes do not have a skeleton combination that works on all safes or a way to reset to any type of "default" combination. In order to open the safe, the master combination is going to need to be used. There is not an override code for a Sentry Safe and you must get the original master combination in order to open the safe.
Here are the directions to get your combination from Sentry. These steps are needed in order to prove your identity and ownership of the safe. You would not want someone to steal your safe and then just provide the serial number and model number over the Internet (both on the outside of the safe) and be able to gain entry to it. Sentry has these requirements for everyone but they have good customer service for their customers.
Visit
http://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
You will need to click on the "Download Notary Form" there on the page - download and fill out all the information on that form and have it notarized (this is proving your identity for Sentry). You then mail or fax that sheet to Sentry at the provided location.
You can also directly download the needed notary form here:
http://www.sentrysafe.com/pdfs/NotaryForm.pdf
Within a few days after they receive the notarized form, you will receive the combination.Unfortunately, this is the only method that Sentry allows in retrieving combinations. If you need further followup, please hit reply.
I highly recommend once you get the combination to go on sentrysafe.com and register your safe. In that way, if you ever forget your combination again, you can just log in and instantly retrieve it from the site.
If you need any followup, just hit Reply to Expert (do not rate)... I deal with Sentry regularly on these issues and you should not have any troubles - the main thing is to get the form notarized by a notary with a different last name than your own to prove ownership.
**********
What can you expect now.... It may take several responses back and forth in order to try to provide the resources and support you need on this question. As soon as an expert responds, you are charged for the question value you have places. I am not an employee of this Website but am working for, and paid by, you as the customer when you rate my response as okay, good, or excellent (or 3, 4, or 5 stars depending on the rating system you are provided). Remember that you are rating my professional services and not the Website itself (or issues you have with the site itself). If you are thinking of leaving a lower rating, please be sure to reply back first to see if I am able to assist further with your prompt.
Thanks and have a wonderful rest of the week!
Greg
Expert:  Mr. Gregory White replied 1 year ago.
You have to prove your safe ownership to Sentry using the steps below in order to get the factory code
Visit
http://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
You will need to click on the "Download Notary Form" there on the page - download and fill out all the information on that form and have it notarized (this is proving your identity for Sentry). You then mail or fax that sheet to Sentry at the provided location.
You can also directly download the needed notary form here:
http://www.sentrysafe.com/pdfs/NotaryForm.pdf
Within a few days after they receive the notarized form, you will receive the combination.Unfortunately, this is the only method that Sentry allows in retrieving combinations. If you need further followup, please hit reply.