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Ellen
Ellen, Consultant
Category: General
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Experience:  attorney and legal researcher
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I have an mb4 and I'm having issues with my designs

Customer Question

hello
i have an mb4
and I'm having issues with my designs not coming up on the screen
they send to the machine and when I choose them the hourglass icon comes on and scrolls
the design never appears
Submitted: 1 year ago.
Category: General
Expert:  chester298 replied 1 year ago.
Hi and welcome to Just answer.

May I know what is the format of your design and its file size? What is the size of your design?

Thanks
Customer: replied 1 year ago.

my design is 4 inches by 5 inches Im using Janome digitizer pro v2.0

Expert:  chester298 replied 1 year ago.
Is the format of your design is same as you always using? Did you try to use other design? Sorry for my late response, so busy this past few days. I will opted out for now to re-open your question to community.