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Hi Sorry it took me so long to return
I have not received a solution as yet
My machine is a Bernina 180 The Embtoidery software is V7 and i have windows 8.1 which worked before software update.
I have done the online 'update patch' and thatis when it quit working.
Now it won't let me uninstal to start over.
At this point you've tried, but not a satisfactory solution .