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Michael
Michael, Librarian
Category: General
Satisfied Customers: 2622
Experience:  20+ years as information professional
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I cannot open our Rimowa suit case...we had it repaired and

Customer Question

I cannot open our Rimowa suit case...we had it repaired and when we locked it we assumed the lock combo was the same...that does not work along with the 000 combo the company defaults to
Submitted: 1 year ago.
Category: General
Expert:  Michael replied 1 year ago.
Hello, thank you for using this service. I wish to introduce myself. I am Michael, a Research Librarian with 20+ years of experience.
Sorry that you have been unable to open your Rimowa suitcase after it has been repaired. It sounds like you have tried everything, from the factory setting which is "000" to a number of possible combinations.
This question has come up a number of times on our site. Something I would have you try first is to watch this quick video that helps in resetting the combination so that it might possibly open:
https://www.youtube.com/watch?v=981AbV__WeY
The only other suggestion then I can make if the instructions above do not help in opening the suitcase would be to return to where it was repaired and ask that they reset the case so that it can be used.
Rimowa also has a good customer service center that can recommend another repair person if you feel you want someone else to look at it:
http://www.rimowa.com/en-us/repair