How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18647
Experience:  M.A., B.A., Author, Senior Informational Specialist
1470369
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

I have a Brinks Home Security Safe, model #5059 and another

Resolved Question:

I have a Brinks Home Security Safe, model #5059 and another number XXXXXXXXXX I have the key but the combination does not open.
How can I get my combination?
Submitted: 1 year ago.
Category: General
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question.

 

Brinks Fire Safe Model 5059 is now called a Honeywell Model 2054. Here is some information about the name change: http://dsafe.stores.yahoo.net/hobrsa.html


The manual for your safe is located at: http://common.csnstores.com/common/marketing/Safes/Honeywell/2054_2084.pdf

As you can see from the guide (page 2), the preset combination was provided on the safe's original manual. If you still have the manual, it is on the inside back cover - the preset combination cannot be changed so you would still be able to access it with this master combination.

 

If you don't have the original manual and need assistance to open the safe, you can can still do that by contacting Honeywell at 1-800-223-8566
Monday through Friday, 8:00 am to 4:00 pm Pacific Standard Time or by e-mail at CustomerService@honeywellsafes.com .

 

What they will ask you for is a notarized letter showing safe ownership in order to get the master combination. When you call Honeywell, you will need to provide your safe's model number, the serial number (found on the right of the safe, near the model number), and your key number.

 

Please let me know if you have any questions.

 

Mike

Expert:  Cher replied 1 year ago.

Hello, and welcome!

Thanks for requesting me to answer your Safes question. My apologies that I was temporarily away from the computer.

Michael has given you some good information, however, I have a little different info regarding their phone contact, hours of operation and location. The phone number is XXXXX same, but is in the Central time zone, and I also have their website listed as below:

Phone: 1-800-223-8566 Hours: 8:30am-5:30pm CST, M-F

http://www.honeywellcentral.com/safes

I wish you much good luck with your safe!


Simply reply back before rating if you require additional information or clarification and I will be happy to help with any follow up questions.

If you wish to request me to answer future questions, please begin your post with "For Cher" and I will respond as soon as I can. Thank you! Laughing

Best regards,
Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18647
Experience: M.A., B.A., Author, Senior Informational Specialist
Cher and 54 other General Specialists are ready to help you
Expert:  Cher replied 1 year ago.
Hello again, and thank you very much for your positive feedback; it is truly appreciated!

In the future, if you wish to request me for other questions, simply begin your post with "For Cher Only", in addition to requesting me through the system. Thank you!

I wish you a great evening.

Best regards,
Cher (this is being sent as a 'request for additional information', but no information is necessary; it is simply a 'thank you'! : ) )
Expert:  Michael Hannigan replied 1 year ago.

Hello I wanted to make sure you have what you need and that it's clear to you what the correct information is. All of my original information was accurate.

Hours of operation:
As you can see in the printed material that I sent you, the hours of operation are as I originally stated. Monday through Friday, 8:00 am to 4:00 pm Pacific Standard Time
graphic

The website, http://honeywellcentral.com/safes is a retail site. They use the Honeywell name under license and although Honeywell refers retail sales of many products to the site (Honeywell doesn't sell directly to retail) there is no direct afilliation, so they will not be able to help you with the combination. The site that I included in the information I gave you originally is correct. The site is:
Http://honeywellsafes.com
graphic
As you can see, they are located in the Pacific Time Zone - but that does not change their effective hours significantly.

Honeywellcentral.com and honeywellstore.com are NOT owned by Honeywell - they are owned by a reseller named eAccess Solutions and would only be of help to you if you needed to purchase a new safe. From their about page:
"HoneywellStore.com is operated by eAccess Solutions, Inc. eAccess is a global provider of consumer products, software and consulting services,"

To recover your original master combination, you must refer back to the information that I initially provided, which I've included here. Please disregard Cher's references to eAccess Solutions Inc, doing business as Honeywellstore.com and honeywellcentral.com.

The only legitimate entities that handle the service of Honeywell safes are LH Licensed Products (http://honeywellsafes.com), and SISCO, the company at the phone number above who you will be contacting, and the company who manufactured and supported the safes first under the Brinks Brand and then under the Honeywell brand. So your Brinks Safe that is now a Honeywell safe was actually a "SISCO" safe all along, and that's who you'll be contacting. Enough to make an above average consumer dizzy.Undecided

I'm very sorry if this has caused any confusion. I wanted to make certain that you have a clear understanding of the correct information so you can regain entry your safe as quickly and as painlessly as possible. After all, that's why you came here. Thank you again. If you have any questions or run into any issues, you may reply to me directly.

Remember, too, that if you do happen to have the original manual (and it's not locked in the safe), you don't need any of this information because the master combination is in there (I like to think positive). Have a great weekend!

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21315
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21315
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18442
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8528
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3874
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3401
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3310
    DVM, Emergency Veterinarian, BS (Physiology)