How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Educator-40+ yrs
Category: Social Security
Satisfied Customers: 19597
Experience:  M.A., B.A., Author, Senior Informational Specialist
1470369
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

just bought a new Sentry fire safe H3100,but cant open it

Resolved Question:

just bought a new Sentry fire safe H3100,but can't open it at all.Keys are still inside.What am I doing wrong-how can I get it open?
Submitted: 2 years ago.
Category: General
Expert:  Cher replied 2 years ago.

Hello, Cindy and welcome to Just Answer.

My apologies that you did not receive an earlier answer. Different experts are online at varying times and I recently logged in and read your question.

When you said the 'keys are still inside', do you mean inside the locked safe? If so, you will need the keys to open the safe, however, it might initially come 'unlocked' with the key and you only need to apply pressure to the top and push in the latch to open. Continue to try to open the safe following directions on that little paper; you may not be pressing hard enough on the top of the safe, while trying to push the latch in. The safe has a compressed gasket which requires a lot of force to decompress while opening, so if pushing on it with your hand isn't enough pressure, try sitting on it while pushing the latch in and this might help release it.

If the safe is locked with the key and you don't have the keys available, you will need to either return the safe to the store where you bought it and exchange it for another one that has the keys not locked in the safe, or you can call Sentry and order a set of keys, but explain to them that your new safe never had keys included 'outside' the safe so you can't open it, or you will need to pay a fee for replacement keys. Here is Sentry's contact information for Customer Service:
https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us

For your convenience, I've listed their Customer Service phone and fax numbers:

Customer Service: 1-800-828-1438 (hours are 8AM-6PM Monday through Friday, Eastern time, but are subject to change). Fax: 585-381-2940

Here is an electronic copy of the owner's manual for this safe, if you don't have one; this includes all instructions:
http://www.sentrysafe.com/pdfs/OwnersManuals/504815.pdf

To order replacement keys, if necessary, follow instructions on the page below, and you can request 'Express Delivery' for an additional charge which will get the keys to you within 48 hours (business days only):
http://www.sentrysafe.com/CustomerCare/Need_A_Key

I wish you much good luck with your safe and please let me know if you have any further questions by clicking 'Reply' before rating. If my answer was helpful, please take a moment to provide Positive Feedback (smiley face). Thank you!

Best regards,
Cher

Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 19597
Experience: M.A., B.A., Author, Senior Informational Specialist
Cher and 35 other General Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • dylatess

    ATTORNEY

    Satisfied Customers:

    3373
    37 plus years of SSD practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/DY/Dylatess/2012-9-11_1968_BHBTemplePhoto.64x64.jpg dylatess's Avatar

    dylatess

    ATTORNEY

    Satisfied Customers:

    3373
    37 plus years of SSD practice
  • http://ww2.justanswer.com/uploads/LA/LawTalk/2012-6-6_17379_LawTalk.64x64.JPG LawTalk's Avatar

    LawTalk

    Attorney

    Satisfied Customers:

    1415
    I have 30 years of legal and litigation experience, including representing clients before the U.S. Social Security Administration.
  • http://ww2.justanswer.com/uploads/FA/fastfile/2011-12-15_23139_Klein2011small.64x64.jpg R. Klein, EA's Avatar

    R. Klein, EA

    Accountant

    Satisfied Customers:

    323
    Tax & Social Security Benefits specialist
  • http://ww2.justanswer.com/uploads/dkaplun/2009-05-17_173121_headshot_1_2.jpg Dimitry K., Esq.'s Avatar

    Dimitry K., Esq.

    Attorney

    Satisfied Customers:

    215
    Licensed in multiple jurisdictions, experienced business attorney.
  • http://ww2.justanswer.com/uploads/CU/Cuttinggirl/2011-10-29_03719_wcrop2.64x64.jpg Wendy Reed's Avatar

    Wendy Reed

    Enrolled Agent

    Satisfied Customers:

    83
    15+ years assisting tax clients with taxation and eligibility of Social Security Benefits.
  • http://ww2.justanswer.com/uploads/AR/arubin9/2012-2-4_42617_ArthurRubinedit.64x64.jpg Arthur Rubin's Avatar

    Arthur Rubin

    Tax Preparer

    Satisfied Customers:

    70
    Over 20 years experience in tax preparation, including some multi-national Social Security applications.
  • http://ww2.justanswer.com/uploads/OZ/ozaukeecpa/2012-6-7_193219_Picture1croppedandshrunk.64x64.jpg MequonCPA's Avatar

    MequonCPA

    Certified Public Accountant (CPA)

    Satisfied Customers:

    39
    CPA w/Masters in Tax. 30+ years experience.
 
 
 
Chat Now With An Expert
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
1453 Satisfied Customers
M.A., B.A., Author, Senior Informational Specialist