Ok thank you Mary
Finally are certain you have dialed the safe correctly with what numbers MIGHT be the combination.
Just try this one thing for me using a couple of the numbers you think may be the combination. I am providing the correct opening procedure JUST IN CASE it is something as simple as a misdialing of the safes combo.
For a 3 number combination:
To get the first number, after you have reset the dial stop the first number on the index mark - you should be at eye level in order to accomplish this. If at any point you go over the number, if a quarter or half number, reset the dial and start again.
For the second number turning to THE RIGHT now, stop on the SECOND number the SECOND TIME the number hits the white index mark. Again if you go over, start over again.
For the last number, turning back to the left, simply stop on the number the very first time you reach the index mark with it.
Press in firmly on the door and depress the handle to open your safe.
For a four number combination:
Reset your dial as mentioned and stop on the very first number by turning to the left after the reset.
-The second number, stop on the 2nd number the THIRD TIME, you reach the index - if you go past even a little, reset and begin again.
-The third number, stop on the 3rd number the SECOND TIME you reach the index with it.
-The fourth and final number, stop on it the very first time you reach the index with it.
Again press in firmly on the door, and depress the handle before attempting to swing open the door.