How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18959
Experience:  M.A., B.A., Author, Senior Informational Specialist
1470369
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

How can I get into my Rimowa Salsa Air suitcase?

Resolved Question:

How can I get into my Rimowa suitcase? I can't open the lock.  I have the Salsa Air 3 digit lock.  I don't have the booklet any longer although it is a brand new case and currently full of my things!  Worked perfectly previously so I don't know what has happened.

Submitted: 1 year ago.
Category: General
Expert:  Cher replied 1 year ago.

Hello, Joanne and welcome to Just Answer.

It's possible that you still have the TSA lock in place, so push in on that to release and it should enable you to unzip your suitcase. If you've not done this before, watch the video below, and at 2:03 on the video, it shows how to do this.
http://www.youtube.com/watch?v=Zw5e3J4GdSQ

However, you do need to know the correct combination, so if you feel the lock was reset accidentally, you have various options; you can contact the manufacturer and request a new manual, plus ask how to reset your combination for the meantime and/or if you need it opened immediately, you can bring your suitcase into a local luggage shop and ask for hands-on help in getting it open.

 

This is the contact information for Rimowa repair in the U.S.:

 

Repairworkshops:


Square Luggage


Contact person: Albert


19 Washington Street
Morristown, N.J. 07960

Tel.: (NNN) NNN-NNNN/p>

 

-------------------------------------------------

 

If you have any additional questions or concerns, please click 'Reply to Expert' before rating, direct your reply to me, "Cher", and I will be glad to continue our conversation.



Please rate with positive feedback (a happy, smiling face) when you are satisfied with my answer. My greatest priority and my only goal is to provide you with Excellent Service!

~~If you wish to request me in the future, simply type "For Cher' to begin your post
and I will answer asap!~~

Best regards,
Cher

Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18959
Experience: M.A., B.A., Author, Senior Informational Specialist
Cher and 87 other General Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21771
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21771
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18773
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8681
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3943
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3463
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3417
    DVM, Emergency Veterinarian, BS (Physiology)
 
 
 

Related General Questions

Chat Now With An Expert
Cher
Cher
JustAnswer Expert & Mentor;Teacher/Tutor
1384 Satisfied Customers
M.A., B.A., Author, Senior Informational Specialist