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Michael Hannigan
Michael Hannigan, Internet Researcher
Category: General
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Experience:  Extensive experience in research and problem solving.
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Heres one that doesnt deal with a real car but a Pixar Car

Resolved Question:

Here's one that doesn't deal with a real car but a Pixar Cars 2 Race Car launcher. Here is the link to the product that has stopped working http://www.amazon.com/Cars-World-Grand-Prix-Launcher/product-reviews/B004H4XLRE/ref=cm_cr_dp_see_all_btm?ie=UTF8&showViewpoints=1&sortBy=bySubmissionDateDescending. The launchers are not holding. When it is pulled back it is supposed to lock into place but it does not.
Submitted: 1 year ago.
Category: General
Expert:  Michael Hannigan replied 1 year ago.

XXXXX XXXXXnigan :

Hello

XXXXX XXXXXnigan :

My name is Michael.

XXXXX XXXXXnigan :

I can help you with your question.

XXXXX XXXXXnigan :

If you look straight in the front where the cars go, you will see a horizontal red plastic bar... this is what launches the cars when you press the release button on the top.

XXXXX XXXXXnigan :

I actually have a video that you can look at to see exactly how it works. I will give you a link to that. Please take a look and let me know if you have any questions.

XXXXX XXXXXnigan :

Click on this link below, or scan the qrcode with a mobile device to see the video.

XXXXX XXXXXnigan :

Full Size Image

Expert:  Michael Hannigan replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 1 year ago.

I know how to use the product. The red bars do not lock anymore. Any idea how to fix it?

Expert:  Michael Hannigan replied 1 year ago.
Frank, if the red bars don't lock, then unfortunately, it must have a manufacturing defect. Is it possible for you to return it for exchnage?

Mike
Customer: replied 1 year ago.

It worked for a couple months but now neither of them work.

Expert:  Michael Hannigan replied 1 year ago.
I would suggest returning them for exchange at the place of purchase. there isn't much you can do yourself to them if they aren't working.

Mike
Customer: replied 1 year ago.

Yep. I check that out.

Expert:  replied 1 year ago.
Great. If you have any problem returning them to the store, you can get them replaced under the manufacturer's warranty. If you need to do that, here is the information for contacting them to get it replaced

Mattel Warranty Center
graphic
Please remember to provide a favorable rating if I have been helpful. If there is anything else I can do, just let me know.

Mike
Michael Hannigan, Internet Researcher
Category: General
Satisfied Customers: 8696
Experience: Extensive experience in research and problem solving.
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