Thank you for contacting us.
First, try setting the combination to 0-0-0. That is the factory setting, and if it's possible you never reset the combination, that might work.
If not, try these directions:
1. Set the combination wheels
to all zeros
2. Turn the wheels one at a time. You are looking for the digit with a small dark area between the number wheel and the slot in the lock housing.
The dark area is a missing tooth in the cog attached to the number wheel.
3. Move to the next wheel when you find the correct digits. When all the wheels have numbers with marks next to them, you've found the combination and the lock is disengaged.
If that doesn't work, you may need a locksmith, or you may need to cut the lock manually.
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