How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18740
Experience:  M.A., B.A., Author, Senior Informational Specialist
1470369
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

I tried what expert told me on my safe and still wont open.

Resolved Question:

I tried what expert told me on my safe and still wont open. is there a way to reset and do new combo numbers
Submitted: 2 years ago.
Category: General
Expert:  Cher replied 2 years ago.
Hi again, Lisa and thanks for requesting me.

It's very possible that you might have knocked the combination out if you've been trying to get it open for over an hour. Sometimes, when the dial is turned too much and/or too quickly, it can damage it and then the numbers will be off kilter. You can try one number above and one number below each number of your combination and see if that helps, if it's a little off. In other words, if your combination is 29, 45, 3, try 30, 46, 4 or 28, 44, 2.

Are you absolutely sure of your combination? If you have your user's manual, you will find your original combination printed on the first, second or last page. If you no longer have your manual, I can provide you with a downloadable copy which will have instructions, but of course it will not contain your original combination:
http://www.sentrysafe.com/pdfs/OwnersManuals/513023.pdf

A 3 number dial combination cannot be reset by the customer. Sometimes, an experienced safe technician may be able to manipulate the safe to open. However, if you need to retrieve your original combination from Sentry, if you're not absolutely sure of it, you can do that easily by filling out the form below, following instructions and submitting it to the company in the mode of your choice:
http://www.sentrysafe.com/pdfs/NotaryForm.pdf

In addition, with fire resistant safes, they contain a pressurized gasket inside the door that can expand with heat and/or humidity and if the safe hasn't been opened in a while.
You can exert pressure on the upper left side of the door and on the top of the safe in addition to the entire door, like you're pushing it in, using your whole body or your knee,like you're trying to close it, to help release that gasket. If this doesn't work, take a rubber mallet or a hammer with a towel wrapped around it multiple times, to not damage the safe, and hit it above and below the dial, on top of the safe, on the upper left of the door, and all around the door; hopefully, this will release the gasket.

If this still doesn't work, try to stick a thin, strong item like a flat head screwdriver, a putty knife, of a butter knife in between the seam where the door meets the safe and try to gently pry it open, to break that seal caused by the pressurized gasket. Do this carefully so you don't ruin the safe.

 

If you need to contact Sentry Customer Care do discuss your problem:
https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us

For your convenience, I've listed their Customer Service phone and fax numbers:

Customer Service: 1-800-828-1438 (hours are 8AM-6PM Monday through Friday, Eastern time, but are subject to change). Fax: 585-381-2940

 

If this is an emergency situation and you need your safe opened right away, your only other alternative is to call a certified locksmith/safe technician. After providing proof of safe ownership/identity, the technician should be able to get your combination on the spot from Sentry, and/or open your safe without the combination and without damaging it. This would, of course, be a more costly way to proceed, but only if you need the safe opened immediately. You can try any certified local locksmiths/safe technicians in your area or this company, below, which has offices nationwide; they may have a branch in your town:
http://www.clearstar.com/

 


I hope you're able to get it open! Please keep me posted.

 

If you have any additional questions or concerns, please click 'Reply to Expert' before rating, and I will be happy to continue our conversation.

IMPORTANT: If you found my answer helpful, please choose a positive rating like this one Laughing for 'Excellent Service', so I may receive credit for assisting you.


Please rate when you are satisfied with my answer. My only goal is your satisfaction!


Best regards,
Cheryl

Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 18740
Experience: M.A., B.A., Author, Senior Informational Specialist
Cher and 90 other General Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21505
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21505
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18546
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8593
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3890
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3431
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3358
    DVM, Emergency Veterinarian, BS (Physiology)