If you need to contact Sentry Customer Care do discuss your problem:https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us For your convenience, I've listed their Customer Service phone and fax numbers:Customer Service: 1-800-828-1438 (hours are 8AM-6PM Monday through Friday, Eastern time, but are subject to change). Fax: 585-381-2940
If this is an emergency situation and you need your safe opened right away, your only other alternative is to call a certified locksmith/safe technician. After providing proof of safe ownership/identity, the technician should be able to get your combination on the spot from Sentry, and/or open your safe without the combination and without damaging it. This would, of course, be a more costly way to proceed, but only if you need the safe opened immediately. You can try any certified local locksmiths/safe technicians in your area or this company, below, which has offices nationwide; they may have a branch in your town: http://www.clearstar.com/
I hope you're able to get it open! Please keep me posted.
Please rate when you are satisfied with my answer. My only goal is your satisfaction!Best regards,Cheryl