My name is XXXXX XXXXX you available?
are you there
are you not recieving my message
Can you read what I am typing?
what happens when you type in your code?
My name is XXXXX XXXXX the way :) - sorry for the technical difficulties
do you get the regular key beeps when you type them in/
do you hear a "click" when you finishing typing in the code?
ok so the lack of that sound is indication of no power to actuator OR a failed actuator
replacing the actuator is obviously impossible via the internet
but lets replace the batteries
one moment while I type the instruction for that
the batteries are inside the safe
is there a square cover on the outside
with a small hole
look very carefully
You can usually access your battery panel from the outside through a small hole, using a small hex allen wrench or something like a thin screwdriver, perhaps even a paper clip to press in and disengage the cover and slide it off. You can then replace the batteries which in a majority of cases are double A batteries(generally 4) and replace the cover
you need to make 100 percent sure the batteries are brand new
sometimes the safe can power the display and sound but if the batteries are low there may not be enough voltage to provide enough umph to the mechanical action
How we lookin
how will I get into the safe to change the batteries, when the safe is locked.
You stated you found the pin hole in the cover, correct?
Its not a pin hole its a square hole!
Ok thank you. You didn't say exactly what it was, I only received a "yes" in reply
Now for the purpose of figuring out what youa re looking for in detail
wouldyou be able to slide a small tool inside the square hole you have
Sorry in fact there is two square holes.
The point of asking this is that it would be a very unwise decision to create a safe that permanently locked itself if the batteries died IF there was no way to unlock it or power the safe
the safe is not registering as a sentry safe
I have tried that but it does"nt go in.
the covers can be VERY VERY tight
if you look around the edges, there should only be 3 seams
indicating the direction the cover should slide off
yes there is three seams, the cover sits in the seams and there is no way to slide it off.
that should be the purpose of the 2 holes
to release a small very slight latching mechanism
The hole at the bottom just hits of the metal when you insert something into it , the hole at the top is nothing, theres nothing there
have you tried yet using the holes as leverage to slide the cover off?
Ive just realised what the holes are for .to put the cover over the key hole.
Have you tried putting something thin in between the middle seam to try to create some space to take off the cover?
When you say cover what do you mean.
Let me explain this safe to you .This is a small safe, on the door is the lock and the numbers for the code,
But would you agree if the safe batteries died and there was no way to open the batteries compartment from the outside that that would not be a smart design?
im sure there is a slight chance that could be the case
but what options i am trying to exhaust with you is hopefully identifying a way to remove the cover
I reckon your right
There is no cover its all attached to the door.
Im looking at a photo of the front assembly
does it look like the entire thing could slide down
I have got the safe opened, just kept putting my code in and it opened.Thank you for all your help I really do appreciate it I will buy a decent safe. Many thanks.
Thank you very much for your patience. Sentry Safes are considerably more reliable, but remember, change the batteries out..say every other time you replace smoke detector batteries.